Do the windows or doors supplied match what you agreed to buy?
A mis-selling assessment compares the quotation, contract, specification and sales representations against the products delivered, identifying material differences that can be supported by evidence.
Starting from £340 + VAT
Compare the promise with the delivered product
Material and construction
Check whether the stated frame material, system, profile or product type matches what was supplied.
Design and appearance
Compare colour, opening configuration, glazing bars, hardware and other agreed design details.
Glazing and performance
Review stated glazing, energy, acoustic, security or other performance claims against the available evidence.
Planning or heritage claims
Consider documented representations about suitability where planning restrictions or heritage appearance formed part of the sale.
Evidence needed
The original sales documents matter.
- Signed contract and quotationThe clearest record of what was ordered and the price agreed.
- Product schedules and drawingsUseful for comparing sizes, configurations, colours and design details.
- Written sales statementsRelevant emails, brochures or messages recording specific promises that influenced the purchase.
- Evidence of the supplied productsPhotographs, labels, certificates, specifications and, where needed, an on-site inspection.
A difference is most useful when it can be tied to a specific written promise or contract term.
The initial assessment may be document-based. If the supplied product cannot be identified reliably from the documents and photographs, an inspection can be quoted separately.
Next step
Request a mis-selling assessment.
Send the quotation, contract and the clearest evidence of what was supplied. DMR will confirm what can be assessed and whether an inspection is required.